A patient has the right to respectful care given by competent personnel.

A patient has the right, upon request, to be given the name of his attending physician, the names of all other physicians directly participating in his care, and the names and functions of other health care persons having direct contact with the patient.

A patient has the right to every consideration of his privacy concerning his own medical care program. Case discussion, examination, and treatment are considered confidential and shall be conducted discreetly.

A patient has the right to have all records pertaining to his medical care treated as confidential except as otherwise provided by law or third party contractual agreements.

The patient has the right to good quality care and high professional standards that are continually maintained and reviewed.

The patient has the right to full information, in layman’s terms, concerning his diagnosis, including information about alternative treatments and possible complications. When it is not possible or medically advisable to give such information to the patient, the information shall be given on his behalf to the patient’s designee.

Except for emergencies, the physician must obtain the necessary informed consent prior to the start of any procedure or treatment or both.

A patient has the right to refuse any drugs, treatment or procedure offered by the facility, to the extent permitted by law, and a physician shall inform the patient of his right to refuse any drugs, treatment or procedures and of the medical consequences of the patient’s refusal of any drugs, treatment or procedure.

A patient has the right to assistance in obtaining consultation with another physician at the patient’s request and expense.

A patient has the right to medical and nursing services without discrimination based upon race, color, religion, sex, sexual preference, national origin or source of payment.

A patient who does not speak English or is hearing impaired shall have access, when necessary and possible, to a qualified medical interpreter (for foreign language or hearing impairment) at no cost.

The facility shall provide a patient, or patient designee, upon request, access to a summary contained in the patient’s medical records. A patient’s access to medical records may be restricted by the patient’s attending physician. If the physician restricts the patient’s access to information in the patient’s medical record, the physician shall record the reasons on the patient’s medical record. Access shall be restricted only for sound medical reason. A patient’s designee may have access to a summary of the information in the patient’s medical records even if the attending physician restricts the patient’s access to those records.

The patient has the right to examine and receive a detailed explanation of his bill.

The patient has the right to full information and counseling on the availability of known financial resources for his health care.

A patient, or when appropriate the patient’s representative, has the right to be informed of his rights at the earliest possible time in the course of his treatment.

A patient, and when appropriate the patient’s representative, has the right to have any concerns, complaints and grievances addressed. Sharing concerns, complaints and grievances will not compromise a patient’s care, treatment or services.

The patient has the right to participate in the development and implementation of his plan of care.

The patient, or when appropriate the patient’s representative, has the right to make informed decisions regarding his care. The patient’s rights include being informed of his health status, being involved in care planning and treatment, and being able to request or refuse treatment.

Patient responsibilities:

• Patients, and their families when appropriate, are responsible for providing correct and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to their health.
• Patients and their families are responsible for reporting unexpected changes in their condition or concerns about their care to the doctor or nurse taking care of them.
• Patients and their families are responsible for asking questions when they do not understand their care, treatment, service, or what they are expected to do.
• Patients and their families are responsible for following the care, treatment, and service plans that have been developed by the healthcare team and agreed to by the patient.
• Patients and their families are responsible for the outcomes if they do not follow the care, treatment, and service plan.
• Patients and their families are responsible to promptly meet any financial obligation agreed to with Mill Street Psychiatric.