1. What insurance plans do you accept?
Call us to see if we are currently accepting your insurance at (541) 492-1340.
2. What forms of payment do you accept?
We accept payments in the form of cash, credit cards and personal checks.
3. What happens if I need to cancel, or I miss my appointment?
We understand that circumstances arise from time to time that may require you to cancel and reschedule your appointment. We request that you give us at least 24 hours’ notice prior to a cancellation so that time can be made available to another patient in need. If such notice is not given prior to a missed appointment, we will typically charge $50 for that session. Insurance will not reimburse for missed appointments.
4. What if I run out of medication?
Prescriptions should be written during your appointment. This allows us the opportunity to discuss how well your medications are working and how long you should continue using them. Very occasionally, you may need a refill between appointments. Please call the office at 541-492-1340 and leave the following information:
Please allow 48 hours for the office staff to check your records and acquire clinician approval.
Be aware that we will not authorize refills if you have no future appointment since we are legally required to ensure that you are being monitored if we prescribe medication.
5. Do you offer therapy?
Although we only offer psychiatric evaluations and medication management, we will gladly assist you in locating a therapist who is able to provide individual or family therapy.
6. Will my care be confidential?
Information sharing with your clinician will be kept strictly confidential, unless we believe that not revealing information may result in physical harm or death to yourself or another individual. Otherwise nothing we talk about will be revealed to anyone else without your specific permission. If you send a claim to an insurance company based on our work together, that insurance company may require us to release that information to them before they will make a payment.
These records may be sent by mail or by FAX.
If the information must be faxed to your insurance company, the office will make every effort to ensure that your information remains confidential, but obviously can’t be held responsible for delivery errors by the recipient. If you have any questions about this, please ask us. We also have a separate section relating to our privacy statement.
7. What should I do in the event of an emergency?
If you have a true emergency (concern regarding possible injury or death), you should call 911. If you have an urgent mental health concern, you may call our main number (541) 492-1340 and leave a message. Someone should get back to you within 24 hours.
Please note that the telephone is not a good substitute for talking face to face. However, there may be times when a brief phone consultation makes sense. You will be charged $5 for each phone consultation.
If you need help more quickly, please call the Douglas County Crisis Line at 1-800-866-9780.
8. What about email?
While email can be useful for communication there are problems with its use for psychiatric treatment. The inability to ensure complete confidentiality in such communication is a major concern. For this reason we generally prefer to communicate in person, or by phone when necessary.